HOW LONG WILL MY FURNITURE TAKE TO COME IN?
Lead times vary from product to product. Curtains, Blinds and Floorcoverings usually take approximately 4 weeks from the point of order whereas furniture can be anything from 4 weeks to 14 weeks. On ordering your salesperson will usually be able to give you a rough guide as to as approximate lead time for your chosen product.

WHY DOES FURNITURE TAKE SO LONG TO COME IN?
Furniture generally takes so long to come in as it is all made to each individual order. Most cabinet furniture is made overseas so transport time has to be allowed for. Upholstery takes time as there are so many combinations of fabrics and styles to choose from so each piece is made from scratch and upholstered by hand.

HOW / WHEN DO WE PAY?
A 25% deposit is required at the point of order. The balance is then payable before delivery. In the store we accept all major credit and debit cards (excluding American Express), personal cheques and cash.

WILL YOU LET US KNOW WHEN THE GOODS COME IN?
Once the goods are booked into our warehouse we notify you either by phonecall or letter and arrange delivery from there.

WHAT SHALL I DO WITH MY OLD FURNITURE?
We offer a disposal service for all furniture and flooring. We make a small charge of £25 for this, £5 of which we donate to our sponsored local charity, Newark and District Hospice Aid based on London Road in Newark, and this must be by prior arrangement with the store.

CAN WE NEGOTIATE ON PRICE?
At Holdens we pride ourselves on offering you the best quality products at the lowest cash prices. However if you do find a like for like product at a cheaper price within a 35 mile radius we have a price promise policy.

WHAT GUARANTEE DO YOU OFFER?
As a company we offer a 1 year guarantee on all of our products. However our after sales support team are always available to help and advise you.

HOW MUCH IS DELIVERY?
Our delivery service is free to all customers within a 35 mile distance of Newark town centre. Outside of these areas a charge can be negotiated depending on the distance and purchase.

WHEN DO YOU DELIVER?
We deliver from 9am until 5pm on Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays and we can specify either a morning or afternoon delivery.

DO YOU DELIVER TO CERTAIN AREAS ON CERTAIN DAYS?
Our delivery dates are filled in on a first come, first served basis. Once one space is booked then the rest of that morning or afternoon is filled within the same area. Local deliveries are usually available most days, however we do book deliveries one week in advance.